Refund Policy & Cancellation

Last updated: June 25, 2026

1. Free Trial

Lumio offers a 10-day free trial immediately upon installation. The trial gives you full access to all application features so you can verify compatibility with your devices, your screen setup, and your own sources before making any payment. We strongly encourage you to use the full trial period before purchasing.

No credit card or payment information is required during the trial period.

2. Licence Purchase

At the end of the trial period, you may purchase a lifetime software licence. Lumio offers two plans:

• Single device: $9.99 USD (one-time payment) — activates Lumio on one device.
• Household: $14.99 USD (one-time payment) — activates Lumio on up to 3 devices in the same household.

Prices are automatically reduced in certain regions to reflect local purchasing power.

3. No Subscription — No Cancellation Required

Lumio licences are one-time purchases only. There is no recurring subscription, no automatic renewal, and no ongoing charge. Once you pay, you pay once. There is nothing to cancel.

If you purchased via Google Play and enrolled in any optional subscription (if available), you may cancel it at any time directly through the Google Play Store app without contacting us.

4. Refund Eligibility

You are entitled to a full refund of your purchase price if you request it within 14 calendar days of the purchase date, provided:

• you have not already claimed a refund for a previous Lumio purchase;
• your request is not found to be manifestly abusive or fraudulent.

We do not require a reason for the refund. If you are unsatisfied, we honour the refund.

5. How to Request a Refund

To request a refund:

1. Contact us using the subject line "Refund Request".
2. Include the email address used at checkout and your order reference or transaction ID.
3. We will process your refund within 5 business days of receiving your request.

Refunds are issued to the original payment method. Processing time on your bank or card statement depends on your financial institution and may take a few additional business days.

6. Purchases via Google Play

If you purchased through the Google Play Store, refunds must be requested through Google Play directly (within 48 hours) or through us after 48 hours. Google's own refund policy may also apply.

7. Exceptions

Refund requests may be declined in the following circumstances:

• The 14-day refund window has passed.
• The request is for a second or subsequent refund on the same account.
• Evidence of abuse of the refund policy (e.g., repeated purchase-and-refund cycles).
• The licence was obtained as part of a discounted bundle with separate refund terms communicated at the time of purchase.

Source compatibility issues are not grounds for refund after the 14-day period, as the 10-day trial is provided specifically to verify compatibility with your sources beforehand.

8. Reseller Codes

Bulk activation code packs (reseller plans) are non-refundable once codes have been downloaded or distributed, except in cases of technical error on our part. Please contact us before distributing codes if you have any concerns.

9. Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection law. If you are located in the European Union, the UK, or another jurisdiction with mandatory consumer protection provisions, you retain all rights granted to you by law, which may be more favourable than the above terms.

10. Contact

For all refund or billing enquiries: contact us. We aim to respond to all requests within 2 business days.